(a) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;
(b) information about your use of FTP’s website and services, including cookies, IP address, subscription account details and membership details, but only to the extent that FTP may identify you from such information;
(c) your payment related information, such as your bank account or credit card information, and your credit history; and
(d) information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
2.1 Generally, FTP collects your Personal Data in the following ways:
(a) when you submit forms relating to any of our products or services;
(b) when you register for or use any of our services on websites or mobile applications owned or operated by us or when you register as a member of websites owned and/or operated by us, or use services on such websites;
(c) when you interact with our staff;
(d) when you use some of our services;
(e) when you establish any online accounts with us;
(f) when you request that we contact you;
(g) when you are contacted by, and respond to, our marketing representatives and agents;
(h) when you respond to our request for additional Personal Data
(i) when you ask to be included in an email or other mailing list;
(j) when you respond to our promotions and other initiatives;
(k) when we receive references from business partners and third parties, for example, where you have been referred by them
(l) when you submit your Personal Data to us for any other reason.
3.1 Generally, FTP collects, uses and discloses your Personal Data for the following purposes:
(a) responding to your queries and requests and responding to complaints;
(b) managing the infrastructure and business operations of FTP and complying with internal policies and procedures;
(c) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale;
(d) matching any Personal Data held which relates to you for any of the purposes listed herein;
(e) verifying your identity;
(f) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks
(g) protecting and enforcing our contractual and legal rights and obligations;
(h) managing commercial risks, conducting audits, reviews and analysis of our internal processes, action planning and;
(i) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
(j) any other purpose relating to any of the above.
3.2 In addition, FTP may collect, use and disclose your Personal Data for the following purposes, depending on the nature of our relationship with you:
(i) to process your application for an account;
(ii) to maintain your account with us;
(iii) to verify and process your personal particulars and payments in relation to provision of services to you;
(iv) communicating with you to inform you of changes and development to our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
(v) resolving complaints and handling requests and enquiries;
(vi) conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and
(vii) the processing of your Personal Data in relation to any of the purposes stated above.
(b) If you use download or use any part of our Service (including our website (the “Site”); any of our social media platforms; or any corresponding app (the “Third Party Sites”):
(i) where the app includes app subscription services, to process your application for these services;
(ii) to maintain your account with us and to ensure your access of the app is within the scope of your subscription;
(iii) to verify and process your personal particulars and payments in relation to provision of goods and services to you;
(iv) to provide you with the goods and services which you have signed up for and to push messages to you which may be relevant to you;
(v) communicating with you to inform you of changes and development to FTP policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
(vi) resolving complaints and handling requests and enquiries;
(vii) conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and
(viii) the processing of your Personal Data in relation to any of the purposes stated above.
3.3 In addition, where permitted under the Act, FTP may also collect, use and disclose your Personal Data for the following purposes (which we may describe in our documents and agreements as “Additional Purposes” for the handling of Personal Data):
(a) providing services, products and benefits to you, including promotions, loyalty and reward programmes;
(b) matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by FTP or other third parties;
(c) administering contests, competitions and conducting lucky draws, including, where necessary, in order to announce the results of these contests, competitions and lucky draws and identify and contact the winners, and in order to publicise and conduct marketing strictly related to these contests, competitions and lucky draws;
(d) sending you details of products, services, special offers and rewards, either to our customers generally, or of particular products and services which may be of interest to you; and
(e) conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.
3.4 If you have provided your telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your telephone number(s), then from time to time, FTP may contact you using such telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services (including discounts and special offers).
3.6 You also consent to the collection, use and disclosure of your Personal Data by FTP in connection with any transaction relating to the acquisition, divestment, securisation, amalgamation, listing or other transaction relating to any interest in FTP, the shares or assets of FTP, and any other corporate transaction involving FTP , including any evaluation or due diligence relating thereto, as well as to the collection, use and disclosure of such information by the counterpart(ies) thereto for the same purposes, and the provision of goods and services by such counterpart(ies) following such transaction, as may be relevant.
4.1 FTP will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, this Personal Data may be disclosed, for the purposes listed above (where applicable), to the following third parties, whether they are located overseas or in Singapore:
(a) FTP affiliates;
(b) agents, contractors or third party service providers who provide operational services to FTP, such as telecommunications, information technology, payment, payroll, processing, training, market research, newspaper vendor services, newspaper delivery services, storage, archival or other services to FTP;
(c) vendors or any third party business partners who offer goods and services or sponsor contests or other promotional programs on FTP sites, whether in conjunction with us or not;
(d) external business and charity partners in relation to corporate promotional events;
(e) the Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
(f) any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale;
(g) anyone to whom we transfer or may transfer our rights and duties;
(h) banks, credit card companies and their respective service providers;
(i) our professional advisors such as our auditors and lawyers;
(j) relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
(k) any other party to whom you authorise us to disclose your personal data.
5.1 When you interact with us on our websites, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on the website and common entry and exit points into website.
5.2 FTP uses “cookies”, where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.
5.3 FTP may use an independent company (the “Third Party Market Research Company”) to measure and analyse the Internet usage across FTP web sites. FTP uses the Third Party Market Research Company’s services to collect the following core information on the usage of our web sites, including:
(a) The number of page views (or page impressions) that occur on FTP websites;
(b) The number of unique visitors to FTP websites;
(c) How long these unique visitors (on average) spend on FTP websites when they do visit; and
(d) Common entry and exit points into FTP websites.
5.4 This information is aggregated by the Third Party Market Research Company and provided to FTP to assist in analysing the usage of FTP websites. Such data is also accessible by media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.
5.5 Pages on FTP websites may be coded with software which enables the Third Party Market Research Company to track visitors to our web sites.
7.1 Should you wish to withdraw consent to use of your Personal Data or obtain access to or make corrections to your Personal Data records, please log in to the relevant account through which the Personal Data was provided, if any, failing which please contact the relevant Personal Data Protection Officer, contact details of which are found in the Personal Data Protection Statement or similar document elsewhere on the relevant FTP website.
7.2 Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to FTP on your behalf.
7.3 Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, FTP may not be in a position to continue to provide its products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with FTP and your being in breach of your contractual obligations or undertakings, and FTP’s legal rights and remedies in such event are expressly reserved.
10.2 Please note that if you withdraw the use of your Personal Data, depending on the nature of your request, FTP may not be in a position to continue to provide its products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with FTP and your being in breach of your contractual obligations or undertakings, and FTP’s legal rights and remedies in such event are expressly reserved.